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Returns & Refunds

We want you to love your chess set. If something isn’t right, we’re here to help.

30-Day Return Guarantee

You may return eligible items within 30 days of delivery, provided they are unused and in their original packaging.

Return Address

Angelo Loria
Im Gugel 7
5522 Tägerig
Switzerland

Return Conditions

Items must be unused and in original condition
Returns require prior approval via email
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect
We recommend secure and carefully packaged returns

Non-Returnable Items

The following items are not eligible for return:

Used or damaged items
Items without original packaging
Incomplete orders or missing accessories
Gift cards

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery with photos of the item and packaging.

Refunds

Once your return has been received and inspected, your refund will be processed to the original payment method.

Return Shipping Costs

Return shipping costs are generally the responsibility of the customer unless:

You received the wrong item
Your item arrived damaged
Your order was incomplete
An incorrect product description caused the issue

Secure Shopping

30-day return guarantee
Secure checkout
Trusted worldwide shipping
Carefully packaged delivery

Terms and Conditions of Loria`s Ecom By submitting or placing an order, you expressly agree to these General Terms and Conditions. Validity / Conclusion of Contract All offers, quotations, and deliveries from Dein Unternehmen GmbH are made solely on the basis of these General Terms and Conditions (GTC). By placing an order, you agree to these GTC. An order is legally binding and cannot be cancelled without the express consent of Dein Unternehmen GmbH. A purchase contract is concluded with the consent of Dein Unternehmen GmbH, but no later than with delivery to the customer. The receipt of an online order will be confirmed to you with an automatically generated order confirmation sent to the email address you provided. This email does not contain a promise that the item can actually be delivered. It only indicates that the order placed has been received by us. The conclusion of the contract and delivery are always subject to the availability or deliverability of the ordered items. Retention of Title The delivered items remain the property of Dein Unternehmen GmbH until full payment of the purchase price according to the contract. Online Offer Data The published data is partly based on information from manufacturers or suppliers. Images may differ from the original. Typing errors or price errors due to oversight or transmission errors are non-binding. Data Protection All personal data will be treated confidentially and only passed on to third parties for the purpose of order processing (e.g., credit check, postal shipping, etc.). Prices All prices are in Swiss Francs (CHF) and include VAT. Shipping costs are not included in the displayed prices and will be charged separately at checkout. Delivery / Shipping Products All orders are free of shipping costs! PostPac Priority - Monday to Friday – Free of charge Ordered by 2:00 PM - Delivered tomorrow. (Monday to Friday) – excluding public holidays. The Post guarantees delivery in 98% of cases. In the event of a delayed delivery, the customer is not entitled to compensation. Delivery Area / Shipping Method Shipping and delivery are only available to addresses in Switzerland and the Principality of Liechtenstein. The ordered products are shipped exclusively with Swiss Post. Minimum Order Value We have no minimum order value! Payment Methods MasterCard PostFinance Card PostFinance E-Finance Twint Visa PayPal Purchase on account with MF Group Complaints / Exchange Would you like to return a product? Subject to the exceptions listed below, items purchased from Dein Unternehmen GmbH can be returned within 14 days of product delivery. Return Address: Angelo Loria Im Gugel 7 5522 Tägerig Guidelines The customer is not entitled to offset any counterclaims against claims of Dein Unternehmen GmbH. Any right of retention or withholding by the customer on items of Dein Unternehmen GmbH is fully waived. Any return or exchange by the customer requires prior consent from Dein Unternehmen GmbH and is at the customer's expense and risk. This is generally exercised out of goodwill. If a shipment is returned to us because the Post could not locate the address, the full amount will still be charged. (Unless the error lies with Dein Unternehmen GmbH). Return Period The return periods apply from the date of dispatch or collection. For returns, the date of the postmark or personal return is decisive. No Right of Return In the following cases, we unfortunately cannot offer returns: For damaged items (with the exception of transport damage) If the original packaging is missing If accessories are missing For foodstuffs For opened items from the following product groups: Consumables Hygiene articles Books, DVDs Food Gift vouchers Items used for the preparation or storage of food (mixers, pans, Tupperware etc.) 4. Refund Value If the product can be returned, the following refund rules apply: 4.1 Full Refund of Purchase Price: The item is in unopened, undamaged original packaging. Clothing and shoes: Refund of the purchase price, provided the following conditions are met: No signs of wear, labels on the garment, and original packaging present. 4.2 Individual Assessment Items with damaged packaging 5. Return Shipping Costs Postage costs for returning items are generally borne by the sender. In the following cases, the return shipping costs will be covered by Dein Unternehmen GmbH: Upon receipt of a different item than ordered In case of incorrect information in the online shop Upon receipt of an item not ordered Upon receipt of an incomplete product Jurisdiction and Applicable Law The place of jurisdiction is the domicile of Loria`s E-Commerce. The contract is subject to Swiss law.