FAQ

Here you will find the most common questions about your order, shipping and our products. Simple & quick answers.

  • You can place an order on our website by selecting the desired product and adding it to your shopping cart. Then follow the instructions for payment and delivery.
  • We accept Maestro, Visa, Mastercard, TWINT, Postcard, PayPal and payment by invoice.
  • Delivery time depends on your location and may vary by product. However, it usually takes 3-5 business days to receive your order.
  • We accept returns within 14 days of receipt of your order, provided the product is unused and in its original packaging. Please contact us to arrange a return.
  • You can check the status of your order on our website by logging into your account and accessing your order history. We will also send you a confirmation email with a tracking code so you can track the delivery status.
  • Yes, we offer international shipping. However, please note that delivery times and costs may vary depending on the destination.
  • Please contact us immediately if you have received a defective product. We will endeavor to resolve the issue as quickly as possible and send you a replacement product.

    • Products & Manufacturing

    Our chess products are handcrafted by skilled artisans in India.

    Our products are manufactured from the finest materials, such as precious wood, marble, onyx, and other high-quality materials.

    Yes, our products are of the highest quality and have been carefully selected and tested by our experts to ensure they meet the needs of discerning chess players.

    The production time depends on various factors, such as the design, the materials used, and the complexity of the product. However, it usually takes several days to weeks to produce a chess set.

    Our products are made by experienced craftsmen with great attention to detail and care. Each product is handcrafted and refined to ensure it meets the highest quality standards.

    We are committed to providing our customers with the best possible service at all times. If you have a problem with your product, please contact us immediately so we can help you.

    Yes, we offer the option to customize your order. Please contact us to discuss your specific requirements.

    We recommend regularly cleaning your chess products with a soft, dry cloth to remove dust and dirt. Avoid using harsh cleaning agents to prevent surface damage.

    Can't find satisfactory answers? Contact support